Refund policy

Last Updated: July 2026

At Frames for Wall, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return if:

  • The product is damaged during delivery.
  • You receive the wrong product.
  • The product has a manufacturing defect.
  • The item is missing parts or arrives in unusable condition.

To be eligible for a return:

  • The request must be made within 48 hours of delivery.
  • The product must be unused, uninstalled, and in its original packaging.
  • All original accessories, labels, and invoices must be included.
  • An unboxing video and clear photos may be required for verification.

2. Non-Returnable Items

Returns or exchanges are not accepted for:

  • Products damaged due to misuse, mishandling, or improper installation.
  • Minor color variations caused by screen or monitor settings.
  • Customized, personalized, or made-to-order products.
  • Damage reported after 48 hours of delivery.
  • Products without original packaging.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product:

Please contact us within 48 hours with:

  • Order Number
  • Photos of the product
  • Photos of the outer packaging
  • Unboxing video (recommended)

After verification, we will provide an appropriate resolution, such as a replacement, exchange, or refund where applicable.

4. Refund Policy

Once your returned item is received and inspected:

  • You will receive an email confirming the status of your refund.
  • If approved, your refund will be processed to your original payment method.

Refund Processing Time

  • UPI/Wallets: 3–5 business days
  • Debit/Credit Cards: 5–10 business days
  • Net Banking: 5–10 business days

Processing times may vary depending on your bank or payment provider.

5. Replacement Policy

If the product is:

  • Damaged during transit
  • Incorrectly shipped
  • Defective

We will arrange a replacement at no additional cost, subject to stock availability.

If the same product is unavailable, we may offer:

  • A similar replacement
  • Store credit
  • A full refund

6. Cancellation Policy

Orders may be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled.

If eligible, the refund will be processed to the original payment method.

7. Return Shipping

If the return is due to:

  • A damaged product
  • A defective item
  • An incorrect shipment

Frames for Wall will bear the return shipping cost.

If the return is due to any other approved reason, return shipping charges may be deducted from the refund.

8. Refund Exceptions

Refunds may be refused if:

  • The product has been used or installed.
  • The item is returned without original packaging.
  • The product is damaged due to customer handling.
  • The return request does not meet our eligibility conditions.

9. Contact Information

Trade Name: Frames for Wall

Address:
Plot No. 67, Flake Layout, Near Friends Colony, Katol Road, Nagpur – 440013, Maharashtra, India

Phone: +91 97662 88995

Email: support.frameforwall@gmail.com

GSTIN: 27CGTPA7501B1ZO